Welcome to our website.
If you continue to browse and use this website you
are agreeing to comply with and be bound by the following terms and conditions
of use, which together with our privacy policy govern Wholesale EPCs'
relationship with you in relation to this website.
In order to abbreviate certain titles, please refer to the following:-
A “Domestic Energy Assessor” is otherwise known as a “DEA”
An “Energy Performance Certificate” is otherwise known as an “EPC”
The term “Wholesale EPCs” or "us" or "we" refers to
the owner of the website whose registered office is 3 Jesmond Drive, Bury,
Lancashire. The term "you" refers to the user or viewer of our website or
services.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general
information and use only. It is subject to change without notice. Neither we nor
any third parties provide any warranty or guarantee as to the accuracy,
timeliness, performance, completeness or suitability of the information and
materials found or offered on this website for any particular purpose. You
acknowledge that such information and materials may contain inaccuracies or
errors and we expressly exclude liability for any such inaccuracies or errors to
the fullest extent permitted by law. Your use of any information or materials on
this website is entirely at your own risk, for which we shall not be liable. It
shall be your own responsibility to ensure that any products, services or
information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us.
This material includes, but is not limited to, the design, layout, look,
appearance and graphics. Reproduction is prohibited other than in accordance
with the copyright notice, which forms part of these terms and conditions. All
trademarks reproduced in this website which are not the property of, or licensed
to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for
damages and/or be a criminal offence.
From time to time this website may also include links to other
websites. These links are provided for your convenience to provide further
information. They do not signify that we endorse the website(s). We have no
responsibility for the content of the linked website(s). You may not create a
link to this website from another website or document without Property HIP
Services' prior written consent. Your use of this website and any dispute
arising out of such use of the website is subject to the laws of England and
Wales.
Liability & Insurance
The User undertakes to ensure that all information has been entered onto the
website accurately and in full. The User accepts full liability for such
information and acknowledges that the information will be used to fulfil the
order without intervention or validation. We shall not
be responsible for any loss of data resulting from delays, corruption of data,
nondeliveries, misdeliveries or service interruptions. Except to the extent of
Wholesale EPCs gross negligence or wilful misconduct, neither
we nor any of its subsidiaries or network service
providers will be responsible for any unauthorised access to or alteration,
theft or destruction of user provided information as a result of a breach in
security, or through accidental or divisive means. In no event will we be liable
or responsible to users of the service for any type of
incidental, punitive, direct, indirect or consequential damages, including, but
not limited to, loss of revenue, lost profits, replacement goods, loss of
technology, rights or services, loss of data, or interruption or loss of use of
service or equipment, even if advised of the possibility of such damages,
whether arising under theory of contract, tort (including negligence), product
liability, strict liability or otherwise. Notwithstanding anything to the
contrary in this agreement, Wholesale EPCs maximum liability under
this agreement for all damages, losses, costs and causes of actions from any and
all claims (whether in contract, tort, including negligence, quasi-contract,
statutory or otherwise) shall not exceed the actual pound sterling amount paid
by the Customer for the Services which gave rise to such damages, losses and
causes of actions during the 3-month period prior to the date the damage or loss
occurred or the cause of action arose.
All Energy Performance Certificates produced by our own team of energy assessors are
covered to the value of £2,000,000 GBP (public liability insurance) and £1,000,000 GBP (professional
indemnity insurance)
Our insurers are:
Hiscox Direct
Hiscox House, Sheepen Place
Middleborough
Colchester
CO3 3XL
Customers responsibilities
Where a Wholesale EPCs
energy assessor is required to conduct an energy assessment, the customer, designated
representative or agent acting on their behalf should be present at the property
at the agreed date and time unless other arrangements have been made and agreed
48 hours in advance. Provide
safe access to all areas of the dwelling and make sure all animals are kept
under control and don’t hinder or endanger the assessor during the course or the
inspection. Ensure children remain
under parent or guardian supervision during the assessment
(equipment used for the assessment may cause harm in the wrong hands). Provide
where possible documented evidence of the property’s build date, any replacement
windows, extensions, insulation, cavity wall insulation, room in loft,
combi/boiler installation. If you have trouble finding any of the documentation
don’t worry. The more documents you can find the more information can be
recorded. It is the customers responsibility to ensure all areas are accessible for
assessment this includes: - all radiators, heaters, fires, boilers, hot water
cylinders, gas and electric meters, it is advisable for the client to open the
loft space access for the assessor. Inaccessible loft space will record as “no
access” & insulation “unknown”.
Complaints Procedure
Wholesale EPCs is registered with the Property Codes Compliance Board
as a subscriber to the HIP Code. A key commitment under the Code is that firms will handle
any complaints both speedily and fairly.
If you want to make a complaint, we will:
• Acknowledge it within 5 working days of receipt.
• Normally deal with it fully and provide a final response, in writing, within 20 working days of receipt.
• Keep you informed by letter, telephone or e-mail, as you prefer, if we need more time.
• Provide a final response, in writing, at the latest within 40 working days of receipt.
• Liaise, at your request, with anyone acting formally on your behalf.
Complaints should be sent in the first instance to:
Julia Chandler
Customer Services
Wholesale EPCs
5 Brackley Villast
Salford Rd, Bolton
Lancashire BL5 1BZ
Tel: 0843 289 2053
Email: admin@wholesaleepcs.co.uk
If you are not satisfied with our final response, you may refer the complaint to:
EPC complaints: Elmhurst Energy, 16 St Johns Business Park Lutterworth, Leicestershire LE17 4HB.
Tel: 01455 883 250 email: enquiries@elmhurstenergy.co.uk
We will co-operate fully with the Ombudsman during an investigation and comply with his decision.
Under no circumstances will the customer be deprived of their legal rights. All complaints will be investigated
and dealt with at no cost to the consumer.
Cancellation Policy
Cancellation by us
We reserve the right to cancel an order if:
• We have insufficient personnel to carry out your order;
• Our personnel do not work in your area;
• Your order was listed at an incorrect price due to a typographical error.
If we do cancel the order we will notify you by email and we will either offer an alternative or re-credit to your account any sum deducted
by us from your credit card as soon as possible. We will not be obliged to offer any additional compensation for
disappointment suffered or for any other reason.
Cancellation by you
You have the right to cancel an order providing it meets the following conditions:
• HIP orders are cancelled within 4 hours of placing the order. Once an order for a HIP has been placed,
automated steps are immediately taken to place the necessary orders with our suppliers, to procure and produce a
HIP as quickly and efficiently as possible.
• EPC orders are cancelled 48 hours prior to the arranged appointment date or anytime if no appointment date
has yet been set.
Refunds
You are entitled to a refund under the following terms and conditions:
• You have met the cancellation terms and conditions as stated on this site.
• You have met the general terms and conditions as stated on this site.
• You have not in any way abused the Wholesale EPCs web site or our services.
• There are no outstanding complaints between you or your agent and Wholesale EPCs
• There is no outstanding payment on your behalf owed to Wholesale EPCs
Refunds are subject to the following fees:
• EPCs - The full amount paid will be refunded if cancelled more than 48 hours before the agreed appointment date,
however, there will be a fee of £5 to cover our administration and the payment processing charges.
If cancelling within 48 hours of the agreed appointment date, the payment will be non-refundable.
Delivery Policy
Energy Performance Certificates
An EPC requires that a DEA visit the property for which the EPC is being commissioned, to perform
a non-intrusive visual data collection inspection.
Once the inspection is complete, the DEA will lodge
the survey data with Landmark, the central Government run register, within 2 working days. Landmark provides
a unique 20-digit identification number called a Report Reference Number (RRN), along with a hyperlink to
access the report.
Wholesale EPCs will email the Energy Performance Certificate and the Landmark hyperlink to the customer who commissioned
the EPC within 2 working days of completing the inspection. The EPC is in electronic PDF format and can be downloaded
and printed.
The customer may also request the EPC and Landmark hyperlink be sent by email to
their property management company or letting agent, assuming the agent details have been provided.
Privacy Policy
Your privacy is important to us.
Please read this Privacy Policy to learn about the ways in which we use and protect your personal information.
What information do we collect?
When you visit our web site and choose to contact us via the web form on the contact page,
Wholesale EPCs collects this personal information in order to respond to your query. We ask for your name and
e-mail address only. When placing an order with us, it is necessary for us to collect certain personal
details to enable us to provision our services. Such details include your name, contact number, house
number and postcode, payment method and the charge for the service you've chosen. Also any information,
where provided, about the property you are placing an order against. This information is stored on a secure
database on a secure server with access allowed only to authorised Wholesale EPCs staff.
What information do we NOT collect?
We do not collect any credit/debit card details unless an order is placed by telephone.
Any card details given are simply entered into PayPal’s secure virtual terminal and are not stored by Wholesale EPCs.
All financial transactions and personal information pertaining to transactions for the purchase of our services
are the responsibility of the processing agent being used on our behalf (e.g. PayPal)
How we use the information we collect?
Wholesale EPCs automatically collects and processes certain information based upon your use of the
propertyhipservices.co.uk web site. We use this information to conduct internal research on our users'
demographics, interests, and behaviour to better understand, serve and protect you and our community.
This information may include the URL that you just came from, which URL you next go to, browser information,
and your IP address.
Wholesale EPCs does not use your details for marketing purposes or pass them on to third parties
unless you have specifically consented to this.
Disclosing your personal information
Wholesale EPCs will never sell or rent your personal information to third parties for their marketing purposes
without your explicit consent, except to provide products or services you've requested, when we have your permission.
Changes to this privacy policy
Any changes to the privacy policy will be posted on our web site.
Your Acceptance to These Terms and Conditions
By procuring services from Wholesale EPCs, you signify your assent to these terms and conditions.