DEA Terms and Conditions


These terms and conditions of business represent the agreement between you the client and Wholesale EPCs. No variation of these terms shall be made without mutual consent of both parties. It is important that the client reads and fully understands this document. The client is encouraged at any time to seek clarification on any matter contained within these documents. The definition of “Client” herein all documentation with reference to Property HIP Services Ltd refers to person, company, third party, agent or any other party acting on behalf of.

  1.  Fees, Engagement
    2. and Payment

    1.1 The fee of a single assessment is set and stated on the Wholesale EPCs website. It will also be confirmed in the instruction provided to the DEA. Wholesale EPCs reserve the right to alter this fee at any time, however once a fee is set at the point of engaging a DEA, that fee will remain in force providing the assessment is carried out within 7 working days of the initial engagement. Multiple assessment fees will be confirmed in the engagement email to the DEA.
    1.2 It is the client responsibility to ensure all areas are accessible for assessment this includes: - all radiators, heaters, fires, boilers, hot water cylinders, gas and electric meters, it is advisable for the client to open the loft space access for the assessor. Inaccessible loft space will record as “no access” & insulation “unknown”.
    1.3 Reasonable measures should be taken by the DEA to ensure access to all relevant areas has been sought with the owner or representative of the property being assessed. Reasonable measures include the request for access when confirming an appointment for a property prior to a visit by the DEA, and a request upon arrival.
    1.4 Site notes and photographs must be taken during the assessment for the accreditation auditors monitoring purposes. These must also be provided to Wholesale EPCs upon request
    1.5 The DEA will accurately enter collected data from the assessment for lodgement via their accredited body to Landmark.
    1.6 The DEA will inform Wholesale EPCs that the Energy Performance Certificate has been completed and is available to them via an email and an attached link to the specific EPC RRN on the Landmark site.
    1.7 The DEA will pay lodgement fees.
    1.8 Where the assessment results in a repeat assessment being required, for any reason, the DEA who carried out the initial assessment will bare this cost.
    1.9 Upon the successful completion of the assessment, lodgement of the assessment data with Landmark, and provision of the correct EPC RRN link, Wholesale EPCs will pay the DEA within 30 days of receiving the correct EPC RRN.

  2. Cancellation/Termination

    3. 2.1 If the DEA is requested not to take site notes or take photographic evidence during the assessment, the assessment should be terminated and Wholesale EPCs informed immediately.
    2.2 The DEA should not enter the property in the event of a gas or electricity risk and will terminate the assessment on such findings.
    2.3 The DEA will terminate the assessment if any part of the dwellings structure poses a risk.
    2.4 If there is inadequate lighting within the dwelling that poses a risk to the DEA the assessment will be terminated.
    2.5 If any animals pose a risk to the assessor the assessment will be terminated.
    2.6 The client will pay the contractual agreed fee in full should the assessor have to terminate for any reason outlined herein.
    2.7 The client has a right to cancel an agreed appointment.
    2.8 A client cancelling an agreed appointment and failing to give 48 (forty eight) hours notice before the agreed date (not time) will incur a penalty of the full EPC payment costs.
    2.9 A client cancelling an agreed appointment and giving 48 (forty eight) hours notice or more before the agreed date (not time) will incur a penalty of £5.00 (five).
    2.11 The DEA has the right to cancel if they are unable to gain access to the property at the agreed time and date, after notifying Wholesale EPCs.
    2.12 In any event that a contact will not be present at the property, it is the clients responsibility to provide details of where the keys (and the number of keys) can be collected from and provide any security codes were necessary.
    2.13 All keys returned must be signed for.

  3. Assessors responsibilities

    4. 3.1 At all times provide a professional service.
    3.2 Arrive at property at agreed time and date.
    3.3 Contact the customer in the event of any delay.
    3.4 Carry out a professional methodical assessment.
    3.5 Collect required data and evidence to produce an Energy Performance Certificate.
    3.6 Produce certificate and inform the customer of the same.
    3.7 Clarify any questions the customer may have.